State Farm did not intentionally mistreat Mississippi policyholders in the aftermath of Hurricane Katrina, but did make mistakes that led to customer dissatisfaction and complaints over its claims adjusting, the state's insurance department said today.
The Mississippi Insurance Department issued a 42 page report following an over 22 month examination of the Bloomington, Ill.-based company's handling of post-Katrina claims in 2005, which touched off hundreds of lawsuits.
Among the claims against the company were allegations that damage reports had been altered to find against insureds.
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