Customer Experience

Insurance automation: Recent research illustrates a significant change in customer expectations.

Despite insureds' purchasing preferences, chatbots are unpopular in all parts of the insurance buying process.

For many agents, the challenge isn't attracting new clients, it servicing their existing ones.

Soaring inflation and the growing popularity of UBI policies mean insurers need to adapt if they want to keep their most loyal customers.

The most common inquiries during the claims process deal with process explanations and next steps, according to a recent Hi Marley white paper.

As claims and resulting repair volumes continue to build towards pre-COVID levels, industry-wide capacity within the collision repair industry is being pushed to the brink.

While U.K. consumers are less interested in alternate home insurers than in the past, that doesn't mean traditional insurers should write them off as competition.

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