Commentary

Closing the gap between insurers and consumers is the essence of insurance humanization.

Pulling back in tough times is not the right approach for our business or our society.

Enlightened insurance leaders know the true catalyst for successful claims resolution lies in engaging employees.

Surety is unique with regulations and specialized practices. Tailored education opportunities are essential.

Focus is the base requirement for critical thinking and relationship development. Distractions prevent focus.

As an industry, insurers have to ask themselves some tough questions now in order to navigate the future they all face.

Many insurance professionals are weathering today's unprecedented market hardening for the first time.

Insurers are in the business of risk transfer, so they should know better than most the risk involved with attorneys performing the same business function as that of a typical insurance adjuster.