Summary:  The Insurance Services Office (ISO) offers the Bailees Customers Coverage Form, IH 00 85 12 20, that is part of its Inland Marine (IM) program for nonfiled Commercial IM exposures. This article reviews the ISO coverage form, with its insuring agreement, exclusions, conditions, and definitions. This form was updated in 2020, and this discussion reviews that updated form.

The purpose of the Bailees Customers Coverage Form is to insure customers' property in the custody of bailees for hire. There are two main reasons why this coverage might be sought:

1) bailees-for-hire are required to exercise a degree of care that a normal, prudent person would.  If loss or damage occurs to the property because of a bailee's negligence, he or she can be held liable.