Ethics and the Insurance Fraud Investigation

 June 15, 2015

 To understand the connection between ethics and quality service, it is important to understand the meaning of ethical values in the insurance context. The ethical insurer and its ethical claims and underwriting staff must treat the insureds and claimants with whom they come in contact honestly, fairly and with utmost good faith. The contact must reflect the highest integrity, respect, and empathy for the people who need the service of the insurer. Finally, the insurer must reflect a high level of trustworthiness, fairness, honesty, and personal accountability.