Our insured has a BOP with actual loss sustained for twelve months. He has submitted a claim for $78,000+ of business income. An outside company did an accounting and came up with $4,500. The insurance company has offered to settle for $7,500.

The insured is a four-story self storage facility that incurred a small fire on the top floor; water damage from the sprinkler to property of others also occurred.

The insured claims he has lost revenue from his customers who no longer need a storage unit due to the damage of their contents, customers who need a smaller unit now that a larger unit is not needed to store all the contents the customer had prior to the loss, and that he has lost some customers who are afraid this type of damage will happen again.