Handling a Total Auto Loss—Archived Article

August, 2000

The Adjuster's Point of View

Summary: A total loss can be a difficult situation for an insured—especially when he or she still owes more money on the car than it is worth. Claim representatives and agents must be sensitive to the needs of the insured and handle claims accordingly. This article explains how a total loss is determined, how to calculate actual cash value (ACV), and what is meant by “diminution in value.”

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