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Milliman Releases New Claims Management Software

LCase organizes unstructured claim notes from long-term cases

By Melissa Hillebrand | Updated on January 07, 2014
Milliman launched LCase, a claims management system to supplement existing software. LCase translates unstructured claim notes into actionable information, thereby reducing the amount of time workers’ compensation professionals spend manually reading claim information.   Among its features, the LCase data set addresses claimant demographics and employment; medical and expense benefit statutes; settlements; liability sharing; litigation; and records identities of insureres, reinsurers, TPAs and brokers. It provides action plan fields and reminders that can be updated to focus on key management decisions necessary to resolve claims, without the repetitive cut-and-paste process normally employed in claim note-based systems.   The multi-user database is accessable via either a workstation or web access. It can be used for any workers’ compensation or liability claim, but its intended use is for claims that do not close soon after an injury.    Bob Briscoe, Milliman principal, said “LCase liberates claims handlers from the need to continually review and re-review extensive free-form claim notes by recording key claim information in discrete data fields. LCase is designed to facilitate best practice claims management decisions and case reserve estimates, including using actuarially-correct lifetime benefit calculations.”   Milliman provides actuarial and related products and services. It has has consulting practices in healthcare, property & casualty insurance, life insurance and financial services, and employee benefits.    

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