Liberty Mutual Insurance has received Applied Systems' 2013 Interface Leadership Award and the Real-Time Adoption ward for its addition of a first-in-industry Real-Time Account View transaction, eliminating multiple policy, billing and claim inquiries.
Liberty Mutual says it was also recognized for its efforts in training agent user groups and offering the latest industry standards and workflows that provide agents with ease of doing business across the company's Business Insurance policy administration platforms.
“We've made great strides over the last year in making data transfer for agency management systems faster while adding more real-time and re-vamped download capabilities,” says Jennifer Kline Shernoff, manager, Customer Experience, Liberty Mutual Commercial Insurance, who accepted the awards during TENCon 2013, the Technology, Education & Networking Conference. “We're proud of Applied Systems' recognition of not only our new capabilities, but of our agent education and training efforts that have led to a significant increase in our agents' interface usage.”
Doug Johnston, vice president, Partner Relations, Applied Systems, says, “Each year we're pleased to recognize insurance carriers that uniquely contribute to the advancement of agency-carrier interface and deliver additional benefits to their agency partners and their customers. Policy downloads and real-time rating are important in today's competitive marketplace because they enable carriers and agencies to conduct business more efficiently and deliver better customer service.”
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