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Insurers Getting in Their Own Way When it Comes to Critical Digital Technologies

Insurers recognize the importance of digital technologies, and as a result have high ambitions in this area, but those ambitions may not be grounded in reality as insurers report having low levels of digital maturity and struggle to overcome self-imposed obstacles, says a recent survey.

By Phil Gusman | Updated on October 29, 2013

Insurers recognize the importance of digital technologies, and as a result have high ambitions in this area, but those ambitions may not be grounded in reality as insurers report having low levels of digital maturity and struggle to overcome self-imposed obstacles, says a recent survey.

In its survey, “Insurance in a Digital World: The Time Is Now,” Ernst & Young says, “Insurers are currently lagging behind the digital curve, and conditions for future success are not yet in place. As a result, many may struggle to deliver on customer expectations; new entrants and digitally leading competitors will look to exploit this failing.”

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