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Loss Management Lessons from New York’s Bravest

Damage is a process; it continues until controlled. Fire and rescue operations can teach adjusters a lot about pre- and post-loss control. The rescue of a city tunnel excavator illustrates some key points.

By Ken Brownlee, CPCU | Updated on August 13, 2013

Few places on earth are as honeycombed with tunnels as Manhattan Island, the lifeblood center of New York City, and few places have as many disasters or potential disasters. The New York City Fire Department, formally known as the Fire Department of the City of New York (FDNY), is the largest municipal fire department in the United States. It is the second largest in the world after the Tokyo Fire Department, as well as one of the finest, most active fire and rescue services anywhere.

In June, 2013, for example, its firefighters rescued two window-washers from their broken scaffold high above the sidewalks of a highrise office in a daring show of how to command control of a loss situation and make it safe.

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