At times claims executives focus too narrowly on claims resolution as the sole factor in how successful the policyholder interaction has been. In reality, there are multiple touch points that must be handled well in order to not only impress the policyholder but also earn his or her policy renewal.
Often it is the first impression that counts. Following are five ways the right claims partner, particularly first notice of loss (FNOL) providers, can help insurers make good on their promise to the policyholder in times of need.
1. Answer the phone… no matter what.
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