The commercial insurance sector is poised to make extensive use of mobile technologies while away from the office, according to a new survey about mobile technology conducted by FirstBest Systems, Inc.
The study found that most agent and carrier respondents already use—or want—a tablet device, that almost everyone uses at least one smartphone, and that there is uniform desire to access information, conduct time-sensitive tasks, and provide better service from anywhere, at any time.
The Mobile Technology for Insurance Survey was conducted by FirstBest at the Market Scout insurance symposium held in September in Dallas. Survey responses were grouped into two categories: carriers/MGUs and agencies/brokers. The carrier/MGU group included 67 respondents, representing approximately 50 organizations (two-thirds representing insurance carriers). The agency/broker group included 46 respondents from 45 organizations.
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