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Quick Action, Multiple Notices Needed To Assist Insureds With Claims Reports

Even when insurance policies clearly instruct otherwise, insureds often contact their agents instead of the carrier to report a claim. Attorney Matthew Marrone provides tips on how agents should respond to this tricky and delicate situation—to avoid their own E&O situations down the road.

By Staff Writer | Updated on April 11, 2011

Sometimes people just don’t follow instructions. Even though every insurance policy clearly instructs the insureds on where and to whom a claim should be reported, most agents probably have had insureds contact them instead of the carrier to report a claim. How should you respond if this happens to you?

The first option is to refer the insured to the policy and advise him to report the claim in accordance with policy instructions. But there are risks to this approach.

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