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Data May Be King, But Who Owns It?

Data--specifically customer information--is the very lifeblood of the insurance enterprise. Not surprisingly, then, ownership and stewardship of that data is a subject on which many in this industry

By Ara C. Trembly | Updated on September 07, 2008

Data–specifically customer information–is the very lifeblood of the insurance enterprise. Not surprisingly, then, ownership and stewardship of that data is a subject on which many in this industry disagree. Having heard the arguments over the years, National Underwriter decided to ask two key questions of an agent, a carrier’s chief information officer and an industry analyst:

o First, who actually owns the customer’s data?

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