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Insurance carriers are not unlike airline carriersboth have technical teams that evaluate their technology to judge if its operating efficiently and will get their charges ...

By Robert Regis Hyle | Updated on December 31, 2002

Insurance carriers are not unlike airline carriersboth have technical teams that evaluate their technology to judge if its operating efficiently and will get their charges safely to their destination . . . or determine those systems need to be grounded. Some may see that as the difficult assessment, especially when the history of the system has been dependable. But for most insurers, thats just the first decision in a process that can test the talents and patience of the IT staff.

Installing ready-made software is certainly a quicker approach, but its not always the easiest. Proprietary tools may produce custom results, but they can be laborand talentintensive. If all insurance companies and projects were built alike, one strategy or another might work, but the Main Street America Group (MSAG) flies in different circles than The Hartford Financial Services Group or MetLife. Despite this, though, it appears insurers have varying levels of preference for the buy side.

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