"Understanding consumer attitudes toward AI is critical for insurance organizations as they plan their AI strategy," said Chris Lafond, chief executive officer at Insurity, in a press release. "(The finding) signals a need for a balanced approach to be mindful of areas where human oversight remains preferred. Incorporating AI to complement human judgment rather than replace it will be key to fostering trust and acceptance among consumers." (Credit: Song_about_summer/Adobe Stock)

Consumers are getting more comfortable using AI as it's integrated into their everyday experiences, from a chatbot for customer service to ChatGPT for coding assistance or language translation. However, many consumers take issue with AI's use in decision-making roles, especially policyholders.

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Ashley Hattle-Cleminshaw

Ashley Hattle-Cleminshaw serves as ALM's PropertyCasualty360 Senior Editor. She brings 10 years of experience in journalism and communications to the editorial team. Reach her by sending an e-mail to [email protected].

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