New technology such as chatbots can be trained to respond empathetically and improve adoption and experience. (Credit: Chesky/Shutterstock) New technology such as chatbots can be trained to respond empathetically and improve adoption and experience. (Credit: Chesky/Shutterstock)

In the ever-evolving landscape of the insurance industry, the role of technology has been transformative. But there's a critical aspect that we often overlook — empathy.

Want to continue reading?
Become a Free PropertyCasualty360 Digital Reader

  • All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.
NOT FOR REPRINT

© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.