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As insurance businesses and staff ready themselves for the challenges of a new year, they now must include technology smarts among the soft skills that have historically propelled agents and brokers to success.

There is, however, at least one reason for savvy tech leadership: The insurance world will not likely see the emergence of new technology tools and challenges in 2024 but an intensification of the issues already bearing down on the industry in 2023.

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Elana Ashanti Jefferson

Elana Ashanti Jefferson serves as ALM's PropertyCasualty360 Group Chief Editor. She is a veteran journalist and communications professional. Reach her by sending an e-mail to [email protected].