Managing AI risks is an imperative part of the digital transformation journey for companies in the insurance industry. (the_lightwriter/Adobe Stock)
Historically known for its cautious approach to technological innovations, the insurance industry is at a crossroads as it grapples with the integration of artificial intelligence with operations. Recent research from Accenture indicates that 12% of customers trust automated web services for claims, with only 7% trusting chatbots. While insurance professionals and policyholders question AI adoption throughout the industry, there's no denying the transformative value it brings.
Want to continue reading?
Become a Free PropertyCasualty360 Digital Reader
Your access to unlimited PropertyCasualty360 content isn’t changing.
Once you are an ALM digital member, you’ll receive:
- All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
- Educational webcasts, resources from industry leaders, and informative newsletters.
- Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.
Already have an account? Sign In
© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.
