Because litigation is part and parcel of an insurer's business, insurers are arguably incentivized to structure their internal operations in a manner that limits the likelihood of policyholder success in litigation. One way that some insurers have attempted to do so is to staff their claims departments with attorneys. Credit: freshidea/Adobe Stock Because litigation is part and parcel of an insurer's business, insurers are arguably incentivized to structure their internal operations in a manner that limits the likelihood of policyholder success in litigation. One way that some insurers have attempted to do so is to staff their claims departments with attorneys. Credit: freshidea/Adobe Stock

For the vast majority of policyholders, insurance coverage litigation is a rare event. With limited exception, commercial policyholders are not in the business of insurance, and as such, their internal policies and procedures are not developed with insurance litigation in mind.

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