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It's not an overstatement to say that growth is the key to survival as the insurance landscape becomes increasingly competitive. Legacy carriers are not just competing against the carriers across town; they're facing threats from all sides, including tech-savvy, digital-native MGAs and highly responsive insurtechs. It hardly seems like a fair fight. Insurance companies are quickly realizing that legacy systems are holding them back from achieving their growth goals and making strategic investments in new technology. The question is, are they making the right investments to drive a holistic growth strategy?

Embracing evolution while keeping customers

Rather than fearing change, small and medium-sized insurance companies have a unique opportunity to reinvent themselves as digitally savvy, customer-focused organizations by focusing on customer engagement and retention.