Insurers are no strangers to mayhem and destruction, however, the constant exposure to these types of incidents can create a stress response in those on the front lines of a loss. This week's Insurance Speak podcast looks at the role of empathy and trauma-informed care for policyholders and the professionals who interact with them during the claims process.
Mark Debus, clinical manager of behavioral health with Sedgwick, discusses the impact of trauma response and compassion fatigue on those working in and around the insurance industry.
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Patricia L. Harman
Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to PropertyCasualty360.com, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]
