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Change management encompasses "preparing and supporting employees, establishing the necessary steps for change, and monitoring pre- and post-change activities to ensure successful implementation," as defined by quality education organization ASQ.
In the independent agent channel of the insurance industry, change is a must to heighten competitiveness, set strategic direction and fix tactical problems. Change is and must be part of the plan. It must not be made out to be scary by leaders. It's up to leaders to help make change happen, and to develop themselves in the process.
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