The biggest issue in the battle for talent is attracting and retaining people to the insurance industry, and the language we use to describe insurance affects how people view it as a career choice…or not. (Photo: Andrey_Popov/Shutterstock.com)
"We shouldn't be surprised by the battle for talent," said Mike Hessling, CEO of North America for Gallagher Bassett, in the opening general session of the 76th Annual Workers' Compensation Educational Conference in Orlando, Florida. "We've talked about the aging workforce in workers' comp for years. Insurance has consistently had a lower unemployment rate than the overall economy and the job for claims professionals hasn't gotten any easier over time."
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Patricia L. Harman
Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to PropertyCasualty360.com, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]
