A better customer experience should be the top priority for P&C insurance companies that are ready to push new digital capabilities forward. (Photo: Funtap/Adobe Stock)
Property and casualty (P&C) insurers are bracing for impact for a coming wave of new customer enrollments and policy changes as the pandemic recedes. We don't know for sure when it will hit, but changes in property owner needs are already here. Property owners now have to take into account that there's a housing boom, that businesses are reassessing liability, and that cars once used for long commutes may now only be used for leisure.
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