A non-payment event, no matter the size, can feel overwhelming. The damage isn't cleaned up overnight, and it can be an ongoing challenge to restore optimism and trust.
Non-payments can damage your company on multiple fronts. Ignoring even a small invoice can hurt your bottom line, especially if you depend on receiving a payment in time to pay expenses, or if you have a “concentration risk” where you depend on just a few key customers.
What do you do when a customer doesn't pay? Knowing where to start is essential.
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