A new report from CCC Information Services Inc. (CCC) examines a number of trends affecting the auto collision industry, as well as some aspects of property and casualty insurance.
Technology continues to be a huge change driver for consumers, insurers, repairers and the auto industry in general. Whether it is changing how these players communicate, their expectations, repair costs or the vehicles themselves, its impact is wide ranging, according to the 2017 Crash Course report.
Consumers are a driving force on several fronts — how they use technology affects their expectations of insurers and other vendors they interact with on a daily basis. Where they choose to live and work, and how they commute between those two locales is changing as residents seek more urban areas. Growth in urban areas is surpassing suburban areas, but almost 50 percent of Americans still live in the suburbs.
Recommended For You
Want to continue reading?
Become a Free PropertyCasualty360 Digital Reader
Your access to unlimited PropertyCasualty360 content isn’t changing.
Once you are an ALM digital member, you’ll receive:
- Breaking insurance news and analysis, on-site and via our newsletters and custom alerts
- Weekly Insurance Speak podcast featuring exclusive interviews with industry leaders
- Educational webcasts, white papers, and ebooks from industry thought leaders
- Critical converage of the employee benefits and financial advisory markets on our other ALM sites, BenefitsPRO and ThinkAdvisor
Already have an account? Sign In Now
© 2025 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.
Patricia L. Harman
Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to PropertyCasualty360.com, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]
