It's time. Time to expand both the thinking and action concerning claims. Time to take things beyond the transaction.
The transformation of claims operations is well underway in some insurance organizations while it's just getting started in others. Progress and needs vary by company size and line of business. But one thing is clear—there are real advantages to be gained with the new possibilities that are now available.
Accurate and efficient processing of claims has been a critical component of the profit equation in the insurance industry since its inception. Early automation efforts primarily addressed the accounting and reporting aspects of claims operations. As systems have become more sophisticated, the emphasis is now more focused on how the work getsdone.
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