As General Manager for insurance, Ilya Filipov brings nearly 20 years of insurance and financial services experience to Total Expert. He has held leadership roles in most facets of insurance, including sales, product, customer service, process engineering, marketing, strategy, digital transformation, finance and investments, underwriting, M&A, and legal and compliance. Prior to joining Total Expert, Ilya spent time building the insurance strategy for Talkdesk.

Mel Marsh is a seasoned marketing strategist and customer experience expert currently serving as the Senior Director of Marketing Strategy at Guided Solutions, Baldwin Risk Partners. With a comprehensive background in omni-channel marketing, Mel is responsible for crafting and executing strategic marketing initiatives for property & casualty (P&C) and Medicare personal lines of business.With a proven track record of success, Mel is an award-winning proactive marketing professional known for expertise in team leadership, go-to-market strategy, CX optimization, segmentation & personalization, SEO, digital and social media marketing, content strategy, marketing operations, marketing analytics, and MarTech enterprise software. Mel also champions the creation of scalable consumer-facing MarTech solutions aimed at optimizing customer experience flow for nurture and conversion.

Ashim Khurana is the Chief Operating Officer of Cogneesol. He is responsible for client delivery, business optimization, growth, and new capability development across our service portfolio. Ashim has 23+ years in the Business Process Management industry, managing various facets, including operations, project management, and business development. He has successfully led and managed multiple clients across different service lines, including contact center, technology, analytics, and insurance. As Cogneesol's COO, Ashim is focused on driving innovation, developing new capabilities, transforming clients' operating models, enhancing operational excellence and fostering growth.